Concierge Team Online Now•Avg. response < 10 mins

Direct access to human hospitality experts.

No ticket queues, automated runarounds, or endless forms. Connect directly with our team for reservations onboarding, technical integration, and 24/7 dining service support.

Global Operational Clocks:
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Live Service Hotline
24/7 Dinner Rush Support
99.98% System Uptime

Choose your preferred way to connect

No contact forms or tickets to wait on. Select direct WhatsApp chat, telephone voice concierge, or direct email routing.

Fastest Response

Direct WhatsApp Chat

+44 7810 373066
< 10m reply

Connect instantly with our UK-based team. We can share setup guides, coordinate menu exports, or answer immediate operational questions.

Pre-filled Message Preview:
"Hi Guenie team, I would like to schedule a 1-on-1 walkthrough of the reservation platform for my restaurant."
Launch WhatsApp Chat
Voice Concierge

Telephone & Click-to-Call

Concierge & Onboarding Desk

Monday – Friday, 08:00 – 20:00 GMT

Ideal for prospective partners, product consultations, and account setup assistance.

+44 (0) 7810 373066
Call Now
In-Depth Inquiries

Direct Email Client

Response within 2 hours during service hours
Recipient: General Inquiries & Partnershipscontact@guenie.com
Subject: "Inquiry: Guenie Restaurant Intelligence"
Open in Mail App
Operational Availability

Hospitality never stops. Neither do we.

We know Friday and Saturday night dining services are mission-critical. That's why Guenie pairs daytime concierge hours with an always-on 24/7 emergency hotline for our restaurant partners.

London HQ Local Time
All Desks Open
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Our primary London concierge team is currently at their desks ready to take your call.

Standard Concierge & Onboarding

Live
Monday – Friday•08:00 – 20:00 GMT

Platform demos, staff training, POS integration setup, and general queries.

Weekend Operations & Setup Desk

Standby
Saturday – Sunday•09:00 – 18:00 GMT

Active onboarding support, weekend launch assistance, and operational check-ins.

24/7 Priority Emergency Line

Live 24/7
Monday – Sunday (365 Days)•24 Hours Non-Stop

Dedicated rapid response line for active restaurant dining rooms experiencing live system or table sync issues.

Headquarters & Presence

Rooted in the heart of London's culinary district

Our central office is located on Henrietta Street in Covent Garden, surrounded by world-renowned dining rooms and restaurants. Come visit our team for in-person software demonstrations or partner onboarding sessions.

Guenie Technologies Ltd

14 Henrietta Street, Covent Garden
London, WC2E 8PS
United Kingdom
51.5113° N, 0.1235° W
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London Metropolitan Node
Station: Covent Garden Underground (2 min walk)
Guenie HQ • Covent Garden
Covent Garden Market • Leicester Square • The Strand

London, UK

HQ
Global Headquarters & Engineering
14 Henrietta St, Covent Garden

Edinburgh, UK

Regional
Scotland & Northern Hospitality Support
George Street, Edinburgh EH2

Paris, France

EU Hub
European Gastronomy & Sommelier Desk
Rue de Rivoli, 75001 Paris

Amsterdam, NL

EU Hub
Benelux Partner Operations
Keizersgracht, 1016 Amsterdam
Fast Answers

Frequently Asked Inquiries

Quick clarity on setup, migration, emergency support, and multi-venue management.

Most venues are fully set up in under 24 hours. Our onboarding team handles your guest database export, tags, VIP preferences, and table floor plan layout for you so there is zero downtime during service.

Ask about database migration

Ready to fill your dining room without per-cover fees?

Join hundreds of forward-thinking restaurants across the UK, Europe, and worldwide using Guenie's intelligent reservation and guest CRM platform.

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Free Data & Guest Migration
No Per-Cover Fees Ever
24/7 Live Service Support